Customer Success Manager

Ridgeline HR is a rapidly growing HR technology company dedicated to transforming how businesses manage their human capital. Our innovative, AI-powered platform streamlines HR operations, enhances employee engagement, and provides actionable insights for strategic decision-making. We believe in fostering a collaborative and supportive environment where every team member can thrive and contribute to our shared success. As a fully remote company with a strong presence across EU timezones, we value flexibility, effective communication, and a results-oriented approach. Joining Ridgeline HR means becoming part of a forward-thinking team that is passionate about making a real impact in the HR tech landscape. We are committed to building a diverse and inclusive workplace where unique perspectives are celebrated and cherished. You will have the opportunity to work with cutting-edge technology and a team of experts who are dedicated to push the boundaries of what is possible in HR software.

• Serve as the primary point of contact and trusted advisor for a portfolio of Ridgeline HR clients, ensuring their successful onboarding, adoption, and continued satisfaction with our platform.
• Proactively engage with clients to understand their evolving HR needs and strategic objectives, identifying opportunities to expand their use of Ridgeline HR and demonstrate tangible value.
• Conduct regular business reviews with key stakeholders, presenting performance metrics, product roadmaps, and value realization reports to foster strong client relationships.
• Collaborate closely with the product development and engineering teams to relay client feedback, influence product enhancements, and ensure client needs are reflected in future updates.
• Develop and deliver tailored training sessions and workshops for clients, empowering them to maximize the utility and effectiveness of the Ridgeline HR platform within their organizations.
• Act as an internal advocate for clients, coordinating with sales, support, and technical teams to resolve issues promptly and ensure a seamless customer experience.
• Contribute to the creation and refinement of customer success best practices, playbooks, and resources to optimize the client journey and scale our operations effectively.
• Track and analyze customer health scores, identify at-risk accounts, and implement proactive strategies to mitigate churn and drive renewals.

• 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role within the SaaS or HR Technology industry.
• Proven track record of building and maintaining strong relationships with enterprise-level clients, demonstrating a deep understanding of their business challenges and objectives.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts clearly and persuasively to diverse audiences.
• Demonstrated ability to manage multiple client engagements simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills, with a data-driven approach to identifying customer needs and proposing effective solutions.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) is essential.
• Fluency in English is required; proficiency in other major European languages (e.g., German, French, Spanish) is a significant advantage.
• Ability to work autonomously and collaboratively in a remote environment across EU timezones, demonstrating self-motivation and accountability.

• Competitive annual salary ranging from €55,000 to €72,000, commensurate with experience and qualifications.
• Generous paid time off policy, including national holidays and unlimited vacation to support work-life balance.
• Comprehensive health and wellness benefits package, including medical, dental, and vision coverage.
• Dedicated budget for professional development, including access to online courses, conferences, and certifications.
• Stock options plan, offering an opportunity to share in the company’s success and growth.
• Home office stipend to ensure you have a comfortable and productive remote work setup.
• Parental leave policies that support new parents and growing families.