Customer Success Specialist

EduConnect Global is revolutionizing education through our intuitive and comprehensive e-learning platform, serving thousands of institutions and individual learners across the European Union. We are on the lookout for a dedicated Customer Success Specialist to join our fully remote team, focusing on building long-term relationships and ensuring our users derive maximum value from our product. This role is more than just support; it's about proactively engaging with customers to understand their needs, foster adoption, and contribute to their educational success.

As a Customer Success Specialist, you will be the primary point of contact for a portfolio of accounts, guiding them through onboarding, providing training, and acting as their internal advocate. You'll celebrate their successes, troubleshoot their challenges, and identify opportunities for them to further leverage our platform. Your insights will be invaluable in shaping product development and improving the overall customer experience. We operate in a highly collaborative and supportive remote environment, valuing clear communication and a proactive, problem-solving mindset.

If you're passionate about education, possess excellent communication skills, and genuinely enjoy helping others succeed, this is an incredible opportunity to make a tangible impact. You'll be part of a diverse and international team that is committed to making quality education accessible to all. Join EduConnect Global and help us empower the next generation of learners and educators across Europe.

• Onboard new customers, ensuring a smooth and successful implementation of our platform.
• Proactively engage with a portfolio of accounts to understand their goals and ensure continued value.
• Conduct regular check-ins and business reviews with customers to assess satisfaction and identify growth opportunities.
• Provide training and guidance on platform features and best practices to maximize adoption.
• Act as a trusted advisor, addressing customer inquiries, challenges, and escalations.
• Gather customer feedback and communicate insights to product, sales, and marketing teams.
• Develop and maintain strong, long-term customer relationships.
• Identify and mitigate churn risks, striving for high customer retention and satisfaction.

• 3+ years of experience in Customer Success, Account Management, or a related client-facing role.
• Fluency in English (written and spoken) is required; proficiency in another major European language (e.g., German, French, Spanish) is a strong advantage.
• Proven ability to build and maintain strong relationships with diverse customers.
• Excellent communication, presentation, and active listening skills.
• Strong problem-solving abilities and a proactive approach to customer challenges.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to work independently and manage time effectively in a remote environment.
• Passion for education technology and a desire to help others succeed.

• Competitive salary and performance-based incentives.
• Fully remote work environment within the EU.
• Flexible working hours to promote work-life balance.
• Comprehensive health and wellness package.
• Generous professional development budget for courses and conferences.
• Annual company retreats to foster team connection.
• Opportunity to work with a diverse and international team dedicated to education.