Restaurant Operations Supervisor

Coastline Group is a dynamic and rapidly expanding hospitality company dedicated to delivering exceptional dining experiences across Sydney. Our portfolio includes a diverse range of restaurants, from casual eateries to upscale dining establishments, all united by a commitment to quality, innovation, and outstanding customer service. We believe in fostering a supportive and engaging work environment where our team members can thrive and grow professionally. As we continue to expand our footprint in the vibrant Sydney culinary scene, we are seeking passionate and skilled individuals to join our team and contribute to our ongoing success. This role offers the opportunity to be part of a forward-thinking organization that values its people and strives for excellence in every aspect of its operations. Join us in shaping the future of hospitality in one of the world's most iconic cities.

• Supervise and coordinate daily restaurant operations, ensuring smooth workflow and adherence to Coastline Group's high standards of service.
• Train and mentor front-of-house staff, including waiters, hosts, and bartenders, on service protocols, menu knowledge, and customer engagement.
• Monitor inventory levels of food, beverages, and supplies, placing orders as needed and optimizing stock rotation to minimize waste.
• Manage customer feedback and resolve any issues promptly and professionally, maintaining a positive dining experience for all guests.
• Enforce health, safety, and hygiene regulations, conducting regular inspections to ensure compliance with Australian standards.
• Assist in scheduling staff shifts, delegating tasks effectively, and ensuring adequate coverage during peak hours.
• Collaborate with the kitchen team to ensure timely food delivery and consistent quality across all dishes.
• Contribute to the implementation of new operational procedures and initiatives aimed at enhancing efficiency and profitability.

• Minimum of 3 years of experience in a supervisory role within the hospitality or restaurant industry in Australia.
• Proven track record of managing and motivating a team in a fast-paced dining environment.
• Strong understanding of restaurant operations, including front-of-house management, inventory control, and customer service best practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, customers, and suppliers.
• Familiarity with Australian food safety regulations and workplace health and safety standards.
• Proficiency in using point-of-sale (POS) systems and other restaurant management software.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as required by business needs.
• Located in Sydney, with the ability to commute to various Coastline Group restaurant locations as needed.

• Competitive hourly wage of AUD 38 – 44, commensurate with experience and skills.
• Opportunity for career advancement and professional development within Coastline Group's expanding portfolio of restaurants.
• Comprehensive induction program and ongoing training to enhance your hospitality expertise.
• Employee discounts across all Coastline Group dining establishments.
• A supportive and collaborative work environment where your contributions are valued and recognized.
• Generous leave entitlements, including annual leave, sick leave, and compassionate leave, in line with Australian workplace standards.
• Access to an employee assistance program offering confidential counseling and support services.